General FAQS
What is a .TEL?
.TEL is a service that allows individuals and businesses alike to store and manage their contact information and keywords directly in the DNS without the need to build, host, or manage a Website.
How does the .TEL work?
Unlike traditional TLDs that map domain names to IP addresses, the .TEL maps domain names to contact information (personal and corporate) and keywords that are stored directly, making it universally accessible.
Are there restrictions on the structure of my .TEL domain name?
The minimum number of characters in a .TEL domain is 3 and the maximum number is 63, not including the .TEL suffix. Every domain must contain at least one letter from a-z or "A to Z" in standard US ASCII script. No domain can begin or end with a hyphen, nor can a domain have a hyphen in the 3rd or 4th character position. A .TEL domain may not consist purely of digits. The .TEL naming conventions are described in detail in the Acceptable Use Policy.
How do I resolve a dispute regarding a .TEL domain name?
.TEL domain names are subject to the Uniform Domain Name Dispute Resolution Policy (UDRP), which establishes a procedure for resolving many trademark disputes relating to domain names. More information on the UDRP is available. http://www.icann.org/en/udrp/udrp.htm
Can I receive a refund on my Landrush registration?
Beginning February 3, 2009, your credit card will ONLY be charged if your application is accepted and your domain is successfully registered.
What is the policy for third level sub-domains?
Third and higher level domains ("Extended Names") may be created subject to the following restrictions: (1) In the case of corporate registrants, the registration and use of any Extended Name is free of charge to and is solely for the use of subsidiary business units or employees of the company, or members of the association that is registrant of the domain name. (2) Where the registrant is a natural person, the Extended Name is only for the personal use of the registrant or its family members, not offered as a service to third parties and no fee or other compensation is charged in connection with such sub-delegation. (3) The Extended Name does not breach other policies, standards or procedures of the .tel registry. Full details are contained in the Acceptable Use Policy.
Acceptable Use Policy
Will there be a list of reserved names not available for registration?
All one and two character second level domain names are reserved as are domain names with hyphens in the third and fourth position. A full list of reserved domain names are available here. Visit the Telnic site for additional restrictions.
If I registered a domain during Sunrise and/or Landrush, what date will be considered my official registration date?
All domains registered prior to 3/24/3009 during the Sunrise or Landrush periods will recieve an official registration start date of 3/24/2009 and a default expiration date of 3/23/2012.
When will I receive updates on the status of my Sunrise Application?
For updates as to where your application is in the submission and validation process, please visit the Telnic site. We will send you an email when the final status of your application has been decided.
My Sunrise application was approved. When will I gain access to my new .TEL domain?
.TEL domains will begin to resolve starting March 23, 2009. You will be provided with login credentials for your new domain on or after this date.
